Search Results for: south africa

Why is Chilean Customer Service so Bad?

Over the past two weeks, I’ve eaten at three restaurants in Santiago that had incredible customer service. I was so surprised by good service that I had to compliment the waiter at each restaurant and got to talking with each one. What did they have in common?

One was Uruguayan, one was Peruvian and the other was Venezuelan. The Uruguayan waiter told me that he makes about 80% more than his Chilean coworkers because he’s nice to people and tries to go the extra mile. The Peruvian waitress was so nice, warm and got everything right and said that she counldnt undestand why service was so much worse in Chile than in her home country. The Venezuelan waiter was incredibly attentive and got everything right. His Chilean partner gave zero fucks, forgot parts of the order, disappeared for long periods of time and added two extra items to the bill.

Chilean customer service is the worst I’ve experienced in all my travels. I’ve been all over South America, North America, Europe and parts of Africa and the Middle East and Chile (more…)

World Cup Brazil 2014

Brazil was my third straight world cup. It’s a trip I look forward to for four years. It’s the best time to travel to a country, as everyone is happy (at least to start), people want to show off their country and you get to meet interesting people from all over the globe. I saw more matches and travelled more this world cup than the previous two and had an amazing time. All that said, I now completely understand why many Brazilians were angry about having the world cup. FIFA’s corruption really knows no bounds. See the rest of the posts below for the full story!

Games Attended: 10

  • USA-Ghana – Natal
  • Japan-Greece – Natal
  • Italy-Costa Rica – Recife
  • USA-Portugal – Manaus
  • Netherlands-Chile – Sao Paulo
  • Italy-Uruguay – Natal
  • USA-Germany – Recife
  • Costa Rica-Greece – Recife
  • USA-Belgium – Salvador
  • Netherlands-Costa Rica – Salvador

Distance Travelled: 14,676 miles (23,615km)

Cities Visited:

  • Sao Paulo
  • Natal
  • Recife
  • Manaus
  • Salvador
  • Brasilia (just the airport)

Best Matches: 

  • For a neutral – USA-Portugal, Italy-Uruguay, USA-Belgium & Costa Rica-Netherlands.
  • For a USA fan – USA-Ghana

Favorite Stadium – Fonte Nova – Salvador

The Fonte Nova stadium is a historic stadium in the middle of Salvador. It’s a short walk from the old city, the beach and has easy access from four directions. It’s a unique stadium, as its located on a lake right in the middle of a favela. On game days it seemed safe. Many of the locals came down to buy and sell tickets, beer, water and street food.

The stadium itself is a little big for my taste and some of hte seats weren’t that great, but the overall combination of the location, design and history makes it the best stadium I went to.

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Favorite City – Salvador

Founded in 1500 by the Portuguese, Salvador was the original capital of Brazil. It’s got miles and miles of beaches. An old city filled with bars and live music and an historic, downtown stadium.

Most impressive individual player

It’s a tie:

Arjen Robben – A complete game changer. I saw him in person in 2010 and felt the same way. Say what you want about diving, but his skill, speed, passing and shooting really stand out as the best player on the field in person.

Alexis Sánchez – He’s only 5-7, but he makes things happen. The ball just sticks to his foot. He gets the ball, backs into defenders a foot taller than him and somehow keeps the ball and gets around them. really impressive player in person.

Most Impressive Fans:

Chile – Per capita, Chile had the most fans at the world cup, or so it seemed. They were the loudest fanbase of any that I saw. Plus finishing the national anthem a capella is impressive.

Chilean fans in Sao Paulo
Chilean fans in Sao Paulo

Best Beach:

Porto de Galinhas, a small town about 30 minutes south of Recife, has everything you want in a beach town. Beautiful, warm water, good restaurants, bars and close enough to a big city to take a day trip if necessary.

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My Trip

Part 1 – Sao Paulo-Recife-Natal for USA-Ghana

USA Ghana Natal
USA Ghana Natal

I started out flying from Santiago to Sao Paulo on the 14th. I planned to see some friends and then fly onto Recife, then take a bus up to Natal to arrive in time for the USA game, but as I got off the plane in Sao Paulo, I realized I didn’t feel well. After the hour trip to the hotel, I was really feeling it and decided to take a nap. I woke up an hour later with the chills in my 75 degree hotel room. I pumped the heat up to 90 and proceeded to not leave my hotel room for the next day and a half. I really thought I wasn’t going to be able to make it to the USA/Ghana game, but thought to myself, there’s only a world cup once every four years, you have to go.

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Part 2 – Recife-Porto de Galhinas for Italy Costa Rica

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On the morning of 20th, we left Natal at 6am in our rental car, hoping to make it to Recife in time to grab a bite to eat and have a few pregame beers before the 1pm kickoff. We drove through sugar cane fields and beautiful rolling hills and made it to the outskirts of Recife by 10am, but quickly realized that things would be different as we got closer to the city…

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Part 3 – Manaus-Sao Paulo-Natal for USA Portugal, Chile Netherlands and Italy Uruguay

Sao Paulo - Chile/Netherlands
Sao Paulo – Chile/Netherlands

After relaxing in Porto de Galinhas, I left my group to travel 5400 miles in three days to see USA/Portugal, Chile/Netherlands and Italy/Uruguay in Manaus, Sao Paulo and Natal, respectively. I left Porto de Galinhas with flip flops, shorts, a USA jersey, a sweatshirt, USA sunglasses and my tickets to the games, nothing more. My plan was to wake up at 4am, get to the Recife airport by 5 at the latest, then fly to Brasilia, then onto Manaus. But I almost didn’t make it…

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Part 4 – Porto de Galinhas for USA Germany and Greece Costa Rica

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After recuperating in Porto de Galinhas on the 25th, it was game day again. USA. Germany. It had been raining off and on on the 25th, but that night, the skies opened up with a torrential, tropical downpour. We called it an early night so we could leave early the next morning for the 1pm game, 70km away in Recife. We left Porto de Galinhas in a torrential downpour at 9am…

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Part 5 – Recife-Salvador for USA Belgium and Netherlands Costa Rica

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After watching Costa Rica advance to the quarterfinals, we set out to the south, aiming for Salvador, about 750km away. Every Brazilian we’d told we were driving south to Salvador looked at us like we were crazy and tried to convince us to change our plans. They said the road was terrible, there were frequent robberies, potential kidnappings, random objects in the road to get you to slow down so that people could rob you, and that many of the police were so corrupt that you weren’t even supposed to stop for the police if they tried to stop you…

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Travelogue Bolivia: Salar de Uyuni, Potosí, Sucre

IMG_2445Bolivia, wedged between Chile, Peru, Paraguay, Argentina and Brazil, is an amazing country of contrasts. With unmatched deposits of silver, tin, zinc, natural gas and enough lithium to power all of our modern devices for centuries, Bolivia should be a wealthy country. But is one of the poorest countries in the western hemisphere, only slightly better off than Haiti.

Since its “discovery” by the Spanish in the 1500s until today, Bolivia has been screwed over by nearly everyone, first by Spain, then Britain, the United States, Chile, Brazil, Paraguay and Argentina, all in partnership with its small upper class that has exploited its natural resources a labor.  As I traveled through Bolivia over the past ten days, taking in its incredibly natural beauty, I read A Concise History of Bolivia and reread Open Veins of Latin America and began to appreciate just how unlucky the Bolivians have been.

Salar de Uyuni

I started my trip from San Pedro de Atacama in Chile, booking the three day tour to the Salar de Uyuni. I’d done this trip before in 2011, but I still loved doing it again. You can read horror stories about this trip, but both times I’ve gone, I’ve never had a problem. This time I booked with Cordillera Traveller on the Chilean side and the accommodations were much better than with Colque Tours in 2011. We paid about $20 more than the competition but our driver seemed safer and more knowledgable.

I joined a group of 18 people in four Jeeps and we left San Pedro at 8am and made the one hour trek to the Bolivian border, where pretty much the only people who cross are tourists. We climbed from 2000 meters all the way up to 5000m (~16,000 feet) by nightfall. The scenery, along with the altitude, is (literally) breathtaking. We slept at altitude, but kept waking up every hour or so, our hearts racing and throats dry from the altitude.

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Bolivia/Chile Border

 

The next day, we went past geysers, interesting rock formations and more colored lagoons until we reached a tiny town called Culpina K. It looked like a ghost town. Our guide, Humberto, told us that most of the people in the town either cultivate quinoa or work in the mines, so they got to bed by sundown at the latest. It was like going back in time to when most people farmed and lived in small towns.

We woke up early and drove through Uyuni, a poor, broken down town in the middle of nowhere, that wouldn’t exist without the Salar that’s just next door. At 10,000 square km, its the largest salt flat in the world and contains 50%-70% of the world’s lithium supply.It’s so different from anything I’ve ever seen and coming back a second time just brought the point home again. It’s so flat, so white and so big that you can see the curve of the earth. On cloudy days, the guides can’t go too far away from the “shore” or they risk getting disoriented and lost on the Salar. Not taking my own advice from 2011, I got burned to a crisp. Again.

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We arrived back to Uyuni in the afternoon, burned, thirsty and caked in salt and went directly to the bus depot to reserve tickets to Potosí. Bolivian roads are unsafe. Drivers aren’t very experienced, road conditions vary and you have to keep your eye out for mudslides and the occasional llama darting into the road. As a rule in Bolivia, always buy the most expensive bus ticket. Our bus trundled out of Uyuni onto the brand new road that connects Uyuni-Potosí-Sucre and prepared ourselves for the four hour trip. It was the first paved road we’d seen in four days and had only been completed in the past year. The bus seemed safe enough, but it was easy to imagine the bus falling off the hairpin turns.

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Getting squashed on the salar

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 Potosí

We arrived safely into Potosí and got off at the “ex terminal”, which is really just a service station in the middle of the town and took a taxi to the Tukos Casa Real, an old building that’s been refurbished into a hotel. The room was massive, had hot water and the hotel provided a nice breakfast and only cost $40 per night for something that would cost at least $150 in the US. My heart was pounding and I was struggling to breath after walking up the three flights of stairs to get to the room. The 4060m altitude really takes it out of you. I can’t imagine playing a world cup qualifier in La Paz, Quito or even Mexico City.

Potosí was the city that drove Europe’s economy for almost three hundred years. From 1550-1783, it’s estimated that 45,000 tons of pure silver came out of Cerro Rico, one of the richest silver mines in the history of the world. The mine made people fabulously wealthy and the town grew to a peak of 200,000 people at a time when Madrid only had about 50,000. But it was all built on exploitation of natives and africans, who were used as slaves. Some people estimate that eight million people have died in Cerro Rico mining first silver, then tin and now zinc.

Cerro Rico
Cerro Rico

The mine created incredible wealth, which led to some amazing churches, cathedrals, public spaces and houses, much of which has gone into different stages disrepair after the richest minerals were extracted. Cerro Rico’s riches pushed the Spanish to create Bolivia’s first national mint, which has been preserved and converted into a beautiful museum. The original donkey powered minting machines are preserved alongside some of the original coins.

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Potosí Catedral

 

The cathedral has been beautifully restored over the past ten year. During the war for independence, Simon Bolivar ordered the colorful cathedral to be whitewashed. People forgot and the incredible colors were rediscovered during the renovation. Now a UNESCO world heritage site, parts of colonial Potosí have been preserved, but the poverty remains.

Potosí Catedral
Potosí Catedral

Today, it’s a loud, bustling city filled with diesel busses that come directly from China after they’ve been banned for expelling too much pollution, broken down cars honking at every intersection and people everywhere. I only saw a few non-natives during my three days in Potosí. Even today, an estimated 25% of Bolivians aren’t fluent in Spanish and many people are still bilingual Quechua or Ayamar speakers, including a taxi I got into.

You can see the grinding poverty: Potosí is now one of Bolivia’s poorest areas. There’s hardly any industry, other than mining, and the occasional tourist, so locals, mostly indigenous people, are forced into the mines. The miners forced out the government’s nationalization attempt because of rampant corruption, so now the miners have an elaborate series of cooperatives where you work for yourself. If you strike it rich, you can be a millionaire. If not, you may starve to death or be relegated to extreme poverty.

Potosí
Potosí

 

Because life expectancy is so short and families are large, Bolivia is an incredibly young country, with an average age of 22, compared to 33 in Chile and 36 in the US. It’s noticeable. There are school aged kids everywhere, decked out in formal school uniforms. After school, the kids held massive water balloon and squirt gun fights on the main roads and plazas. I got caught in the crossfire a few times.

The food reflects the local conditions, making the most out of less expensive ingredients to provide the highest level of nutrition possible. There’s lots of potatoes, quinoa, corn and vegetables. Meat is a luxury. Llama features on many menus. Coca Cola is ubiquitous, but I didn’t see many international chain fast food restaurants.

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We tried to go to Doña Eugenia, a restaurant specializing in local food, but it was closed. We ended up at a tiny restaurant nearby where I tried Kalapulca, a corn based soup with bits of meat and potatoes that’s served with two superhot rocks that creates a volcano like soup. Another good option was Koala Cafe, which has cheap fixed price menus and featured an awesome quinoa soup.

We did a mine tour with Big Deal Tours, the best company in town. Founded and run by ex-miners, the guides take you on a 3km walk underground through the mine. I felt a bit conflicted about doing a mine tour to basically gawk at people who were working in terrible conditions, but after talking to the miners at the tour agency, I decided to do it. I’m glad I did. It was a sobering tour.

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Miners still work nearly the same as they did in the 1500s. Most don’t have electricity, so they use pickaxes, hammers and dynamite to bust open the rocks. They carry out the ore on their backs in 40-50kg loads or in wheeled carts weighing between one and two tons. If they slip, they get crushed. Life expectancy for miners is between 40 and 50.

It’s dark, dank and filled with ankle deep water. Particles hang in the air, invading your lungs. Miners chew massive amounts of coca leaves to suppress hunger, fatigue and keep them energized, just like the slaves and exploited indigenous did in the colonial era. They drink 96% pure alcohol that costs the same as a beer to dull the pain and for luck to get “pure” veins of minerals and make sacrifices to “El Tio” the God who has domain of the mountain.

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We started at the miners’ market where we purchased gifts for the miners: coca leaves, juice and dynamite. A full dynamite kit (detonator, accelerant and stick) cost $3. As we walked through the mine, crouching down to try to avoid smashing our heads, and not doing so very well, we ran into miner after miner. They all looked similar. Dirty, old clothes. A huge wad of coca leaves. Many missing teeth. Upbeat. Happy to chat with us.

“How old are you?” asked our group to a miner who looked at least 35.

“Twenty-five,” he replied.

“How much do you make per week?” we asked.

“About 1000 Bolivianos per week,” he replied, which is about $140 per week.

“And how long have you been working in the mine?” we all wanted to know.

“Fifteen years,” he said.

His story is fairly typical. There are so few jobs and money is so tight that fathers bring their sons to the mine starting at as young as ten. Or if the father dies and there’s many kids, the oldest kids have to go into the mine to support the family.

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$3 dynamite

 

After a three hour tour or just walking through the mine I was exhausted. The 4400m altitude didn’t help, but the crouching, the head smashing and shuffling through water sapped my energy. I can’t imaging having to hammer all day, run away from dynamite explosions and having to push 1-2 tons carts manually out of the mine for long shifts, with hunger pangs that are only dulled by coca leaves and alcohol.

I’m really glad I got to see Potosí, but it was incredibly sad to see a place that had such natural wealth that has been exploited and squandered to the point where its inhabitants live such a hard life.

Miner pulling 1-2 tons (with help)
Miner pulling 1-2 tons (with help)

Sucre

We decided to leave Potosí via the new bus terminal, which is located about twenty minutes from the town center. It’s brand new and clearly is an investment from the central government, as the location clearly wasn’t chosen for business reasons. We got out of the taxi and immediately felt like we were in a zombie movie. There were ticket sellers bleating like sheep, but there weren’t any customers. The zombies activated and attacked from all sides, trying to get the commission on the $4 bus tickets. Check out the video.

After getting past the zombies, we settled into the four hour bus ride down from 4060m to Sucre’s 2800m above sea level. Getting off the bus was like being able to drink the air. We took a taxi from the bus station to Hostal de Su Merced, a four star hotel in a refurbished building right downtown. It cost about $60 per night for a level of service that would cost $175+ in the US or Chile.

The first thing I noticed was the architecture. Everything is white. Sucre was Bolivia’s capital during colonial times until the seat of government was changed to La Paz during one of Bolivia’s many coups, dictatorships and revolutions and has preserved its historical buildings. The center is designated a UNESCO world heritage site, so there are building restrictions to keep the local character. The main square is surrounded by the cathedral, the municipality and the house where Bolivia’s declaration of independence was signed. There are a multitude of churches and church buildings, schools and universities, including South America’s first law school.

Sucre
Sucre

Although Sucre is a tourist city, the attractions are only open from about 10am-12pm, then again from 2pm-5pm, at most. It was frustrating, but by the second day I’d figured it out. Just like in other parts of Bolivia, the daily schedule is very different from Chile or what you might think of a Latin schedule. Shops open early and lunch ends by 1pm. Dinner is from 7-9 and most restaurants are closed by 9 or 930. People are out drinking at bars by 930pm. In Chile, people are just starting to eat dinner! It’s another example in the long list that show Latin America is not just one homogeneous cultural unit.

I really enjoyed salteñas, Bolivian empanadas, especially from El Patio Salteñaria. They have a sweet, flaky dough and have a bit of sugar on the top and are filled with meat and vegetables. The filling is similar to a Chilean empanada de pino, but the dough is completely different. People eat salteñas from breakfast until lunch and not in the afternoon, whereas in Chile empanadas are a lunch or later food. It was hard to find high quality food, but I really enjoyed Condor Cafe, Cafe Mirador, and especially Cafe El Tapado, where I tired a variety of local, quinoa heavy dishes.

Salteñaría Indoor patio
Salteñaría Indoor patio

I had an amazing time in Bolivia. The country is absolutely beautiful, the people are welcoming and warm and the country just oozes with history. I hope Bolivia has better luck and better leadership as it moves into this century, as it has all of the natural resources to be much better developed than it is today.

Sucre
Sucre

Group Story: The Social Photo Book

I first met Geoff Hamrick and George Junginger at SXSW 2010 at one of the panels.  They had an idea to make photo books social and had launched a beta version of Group Story, which allows friends to make photo books using all of their photos.

For example, when I went to the World Cup last June, all three members of our group took photos.  I used Group Story to upload all of our photos and choose the best pictures, whether I had taken them or not (mostly I hadn’t).  I’m also starting a Group Story for Startup Chile and inviting all of the 25 participants to upload their photos so we can all create our own photo albums using what we believe are the best pictures.  Group Story is ideal for any large group that takes photos of the same event.

I think Group Story has found a cool niche.  You could create a photo book for all of your family from past Thanksgiving or holiday celebrations and it would make a great gift.  I have photos from my family celebrations, but it would be cool to have all of my Aunts and Uncles’ photos available to share as well.  Check em out and let me know what you think.