Over the past two weeks, I’ve eaten at three restaurants in Santiago that had incredible customer service. I was so surprised by good service that I had to compliment the waiter at each restaurant and got to talking with each one. What did they have in common?
One was Uruguayan, one was Peruvian and the other was Venezuelan. The Uruguayan waiter told me that he makes about 80% more than his Chilean coworkers because he’s nice to people and tries to go the extra mile. The Peruvian waitress was so nice, warm and got everything right and said that she counldnt undestand why service was so much worse in Chile than in her home country. The Venezuelan waiter was incredibly attentive and got everything right. His Chilean partner gave zero fucks, forgot parts of the order, disappeared for long periods of time and added two extra items to the bill.
Chilean customer service is the worst I’ve experienced in all my travels. I’ve been all over South America, North America, Europe and parts of Africa and the Middle East and Chile (more…)